Contact the practice
The Devonshire Lodge Practice
Eastcote Health Centre,
Abbotsbury Gardens,
Eastcote,
PINNER Middlesex,
HA5 1TG
Telephone: 020 8866 0075
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
In case of a life-threatening emergency, please dial 999.
For all other concerns, NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If you phone the surgery outside of normal opening hours you will be asked to hang up and dial 111. Calls are taken by trained staff that will make referrals as needed to the out-of-hours provider or direct you to the most appropriate service.
This service is for people:
- Who don’t know who to call for medical help or who don’t have a GP
- Who need health information or reassurance about what they should do next
- Who have a minor injury (including fractures and burns)
- Who think they need A&E or another NHS urgent care service, but it is not a life-threatening 999 emergency.
You can access 111 online here
Physical accessibility
Facilities are available at this practice for our disabled visitors, including car park spaces, access ramp, automatic doors and toilet facilities.
There is access through the main door. We have a wheelchair available for use in surgery.
Hearing Difficulties
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.
How to make a complaint
Click here to download our complaint form
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We have an in-house complaints procedure. Leaflets explaining the procedure are available at Reception. If you would prefer to speak to someone outside the Practice you can contact the Patient Advice and Liaison Service (PALS).
Phone: 01895 488500
Email: pals@hillingdon.nhs.uk
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
